How Do I Track My Package?
Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale.
When Can I Expect To Receive My Order?
Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.
We do not offer delivery on Saturday, Sunday or holidays.
Can I Cancel My Order?
We do not accept order cancellations because we often package products within an hour of ordering which is why we don’t have the ability to cancel orders. We begin the order process as soon as the order is placed.
Can I Change My Order?
We don’t have the ability to accept order changes. We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts please submit a new separate order. Due to the volume of orders, and quickness of picking out of multiple warehouses we can’t change part numbers or quantities once the order has been placed.
How Do I Return a Part or Core?
(DO NOT SEND ANY RETURN BACK WITHOUT AN RMA NUMBER) We have a 30 day return policy (no exceptions). All parts and cores must be returned within 30 days of purchase with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must email us at Sales@wehavediscounts.com and provide us with the order number and we will email you an RMA (return merchandise authorization) number with instructions of where to sent the product. Returns can’t be accepted without an RMA Number.
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via email at Sales@wehavediscounts.com to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. You acknowledge this policy at check out and there are no exceptions to this rule.